PLATFORM · RENEWALS ARE REVENUE

Renewals are revenue. Bring every delegate back.

Q: Which plans include recertification?

The recertification dashboard and automatic expiry reminders are included on every Hotline plan. Shared modules and prerequisites are available from the Professional plan. See the plan comparison for the full breakdown.

Q: Does renewing a course wipe the delegate's previous result?

No. A renewal runs as a completely fresh enrolment with its own progress, attempts, and certificate. The previous run is archived, and the old certificate and its history stay on the delegate's record permanently, which is exactly what an auditor wants to see.

Q: Can we bring in certificates from our old system?

Yes. Historic certificates import from CSV with a dry run first, so you can check the matching before anything is written. Imported certificates carry their original issue and expiry dates and drop straight into the reminder ladder.

Q: Can I ask an AI assistant who needs recertifying?

Yes. Connect the AI assistant and ask "who has a certificate expiring before Christmas, and who has no renewal booked?" It reads the same expiry data as the dashboard, then offers your next dates and books delegates when you confirm.

Q: What if we run classroom refresher days?

With training management, expiry reminders link straight to your next scheduled date with free seats, and admins can rebook an expiring delegate into an upcoming course date from the dashboard.

For a certification-led training business, renewals are the most predictable revenue there is. Hotline tracks every certificate through its life: who is valid, who is due, who has lapsed, and brings each of them back to rebook without you chasing.

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The recertification board: counts of expired and soon-to-expire certificates, and each delegate with a date to rebook

Retire the expiry spreadsheet.

Every certificate that lapses without a reminder is a renewal booking you did not get, and a delegate working uncertified. Tracking that in a spreadsheet is how renewals slip through.

The old way

Expiry dates in a spreadsheet somebody has to remember to check
Renewal reminders written and sent by hand, or not at all
No view of who is certified right now across every customer
Re-running a course overwrites the old result and its history
Legacy certificates from your old system left behind

With Hotline

Reminders that link straight to your next course date with free seats
A live board of every certificate: valid, expiring, in grace, expired
Automatic reminders at 90, 60, 30 and 0 days, with the manager copied
Renewals run as a clean fresh course; the old certificate and history stay intact
Historic certificates imported from CSV, straight into the same cycle

The renewal cycle, on autopilot.

Set validity

Give a course a certificate validity period: 12 months, 36 months, whatever the standard requires. Every certificate issued carries its expiry date.

Delegates are nudged

At 90, 60, 30 and 0 days before expiry, delegates get branded reminder emails and in-app notifications with a link to renew. Optionally copy in their manager.

They rebook

The reminder links to your next date with free seats, or to a shorter refresher mapped to the course. Admins can rebook anyone from the dashboard too.

History preserved

The renewal is a clean, fresh run: new progress, new attempts, new certificate. The old certificate and every prior attempt stay on record for audits.

Everything the renewal cycle needs.

Rebook into your next date Expiry reminders link straight to your next scheduled course date with free seats, and admins can rebook an expiring delegate into an upcoming date from the dashboard.

Recertification dashboard A live matrix of valid, expiring within 90 days, in grace, and expired certificates, per delegate and per customer organisation, with one-click renewal actions.

Automatic expiry reminders A 90, 60, 30 and 0 day reminder ladder by email and in-app notification, each sent at most once, with rebook links built in.

Refresher course variants Map a shorter refresher to its parent course. Renewing delegates take the refresher, and their certificate renews with the parent course validity.

Historic certificate import Bring certificates from your previous system in by CSV, with a dry run first and per-line error reporting. Imported certificates join the same expiry cycle.

Shared modules Author a module once, attach it to any number of courses, and a completion in one place counts everywhere within the recency window you set. Update the material and require re-completion when it matters.

Prerequisites with recency Require a prerequisite completed within a set window, not just ever. A five-year-old completion can be treated as expired knowledge and refreshed first.

Verifiable certificates Every certificate has a public verification link, so an employer or an auditor can confirm it is valid in seconds.

Recertification questions

Which plans include recertification?

Does renewing a course wipe the delegate's previous result?

Can we bring in certificates from our old system?

Can I ask an AI assistant who needs recertifying?

What if we run classroom refresher days?

Hotline for training providers Built for accredited training

Never chase a renewal by hand again.

See the expiry board, the reminder ladder and a rebooking on a demo training business in a 30-minute walkthrough.

Book a walkthrough See pricing